Frequently asked questions

How long does it take to make a bag?

Each bag is handmade with care. Due to a high volume of orders, materials may take 1–3 business weeks to arrive, and custom orders require 7–9 business weeks Thank you for your patience! If you need your order by a specific date, please let me know, and I’ll do my best to accommodate your request.

Do you ship internationally?

Yes, I offer worldwide shipping! Delivery costs are a flat rate of $39 for all countries.

How long does shipping take?

Europe: Approximately 5–7 working days.

International: Approximately 10–14 working days.

Who is responsible for customs fees and taxes?

For international orders, customs duties and taxes are the buyer’s responsibility. I declare the wholesale value of the product to help minimize these costs, but any additional charges upon arrival are beyond my control.

Can I request a custom design or specific changes?

I love creating personalized pieces! If you have a custom design in mind or need specific adjustments, please contact me before placing your order to discuss the details.

What if my order is delayed or lost?

While I do my best to ensure timely delivery, delays can sometimes happen due to customs or courier issues. If your order is delayed or lost, please contact me, and I’ll assist you in resolving the issue.

How will my bag be packaged?

Each bag is carefully packaged to ensure it arrives safely and in perfect condition.

What materials do you use for your bags?

My bags are made using high-quality crystal beads and other premium materials, ensuring durability and a luxurious finish.

What payment methods do you accept?

I accept various payment methods, including major credit cards and PayPal, to ensure a secure and convenient checkout process.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

How should I care for my handmade bag?

To maintain the quality and longevity of your handmade bag, I recommend gently wiping it with a soft cloth and avoiding exposure to excessive moisture or direct sunlight.

Can I customize the size or color of a bag?

Absolutely! I love creating personalized pieces. Please contact me with your specific requests, and I’ll work with you to create a bag that suits your preferences.